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Webinar Replay: Future of Messaging and Customer Experience
Webinar Replay: Future of Messaging and Customer Experience search
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Webinar Replay: Future of Messaging and Customer Experience

In this session, the focus was on the evolution of business messaging, including CPaaS, bots, omnichannel, virtual customer care agents, self-service and the arrival of person-to-business messaging. In addition to these topics, during the webinar, Jeff Bak, Vice President of Product Management at Syniverse, joins Tim Green, Features Editor at MEF, and Bryan Yag, Global Retail and eCommerce Strategy Manager at UPS, to drill into customer experience and the role of mobile messaging for UPS' business.

Questions after watching the webinar?

If you have any questions for us after watching this webinar, please don't hesitate to contact us.