Fraud can happen anytime, anywhere. The key to fighting any instance of fraud, and stopping it in its tracks is responding as quickly as possible when suspicious activity is detected and verifying whether or not a transaction is valid. Businesses are not only struggling to fight the losses incurred by fraud but also to meet the demands of customers to protect their assets and be a brand that customers can trust.
The best, most effective way to have this instant, real-time communication with your customers is through SMS fraud alerts, as text messaging...
Not only that, with Syniverse’s fast, reliable messaging, you can count on these critical messages to be delivered and receive responses back quickly, so you can take the action needed to either deny or approve the transaction in question. In fact, many of our financial institutions’ customers have reported that text messages are delivered so quickly that customers are frequently still standing at the register when they were responding to the fraud alert.
Check out how we turn problems into solutions for our financial customers through this customer success story.
Partnerships with the top 5 global card issuers.
Trusted by 9 out of 10 largest US banks
Achieve an 80%+ accountholder response rate with a large bank in North America, reducing false declines, limiting fraudulent transactions, and increasing overall customer satisfaction
End-to-end message delivery in 3-5 seconds
These fraud alerts are not just any SMS message, though. While most messaging programs require explicit opt-in before a business is able to send the messages to their customers, this SMS solution—called Free-to-End-User (FTEU) SMS messaging—removes the requirement for a customer to opt in. It also does not involve any text messaging charges for the end customer, ensuring they never miss receiving one of these crucial messages.
FTEU fraud alerts are designed to save your business from fraud loss and your customers from the headache of everything that comes with having their account compromised. That way, you can spend more of your engagements creating positive experiences and building a lifetime of value in your brand.
Connect with us today to learn why some of the largest banks choose Syniverse to send millions of fraud alerts to their customers every year, at any time.